Just recently my business coach summed it up perfectly. Looking at what call centres currently do – most of the time training is specifically focused on skills training. All call centres are aimed at being the professional in their field which is vitally important because as we know call centre staff often have sick days off and training is often…
1. Start staff learning before they arrive A pre-induction learning portal is proving to be an excellent tool to dramatically improve engagement and productivity of new staff from their very first day. Up to ten hours of learning covering product knowledge, compliance topics, as well as sales simulations, have led to staff arriving confident and competent. This has reduced induction training…