Just recently my business coach summed it up perfectly. Looking at what call centres currently do – most of the time training is specifically focused on skills training. All call centres are aimed at being the professional in their field which is vitally important because as we know call centre staff often have sick days off and training is often…
1. Start staff learning before they arrive A pre-induction learning portal is proving to be an excellent tool to dramatically improve engagement and productivity of new staff from their very first day. Up to ten hours of learning covering product knowledge, compliance topics, as well as sales simulations, have led to staff arriving confident and competent. This has reduced induction training…
The future of communication seems to be very technologically driven yet there is one thing that “robots” of the future can’t do. They can’t engage on a human emotional level or substitute body language and training like “soft skills.” It’s the one area that corporates really need to pay a lot more attention to. According to the “Good Men Project”…
Just recently I was asked how I do it? Do what you ask? Sell. How do you sell and walk away with the business? The sales training we do at Mind the Change Academy is specifically aimed at improving personal skills. Training people to be highly efficient and dynamic. Once we get our brains on board with how to be…
Having done some amazing training in the last year and also achieving the unexpected results we have, I think it fair to say that a large part of this success is due to dealing with confidence. Confidence, a state that we experience in our bodies which is attainable for everyone. It’s not something that happens outside of us or only special people.…